squirrels,
No, I learned the importance of smiling on the phone from sales and business and seeing how much more effective it is. I have had very good mentors help me. Also, the best way to deal with a **** test or to give yourself more time at the least is to throw her question back at her.
You say: Wow, talking to you has made my day half-complete (said in a ****y tone)
Her: What, im not good enough to make it complete?
You: Ill pick you up around 730 and you can see about completing it then. OR you might say Your twice as good as I think you are.
The first respone will make plans and make her qualify herself. The second just throws her sh1t test back at her.