Who is the *******? Scheduling Conflict with owner and manager

[2Rocky]

Scenario: Small Retail business
Owner - works in day to day role as well . Posts Monthly Schedule at beginning of the month
Manager - oversees daily operation but owner does scheduling
Employees - report to manager

Manager tells Owner in previous month they have an event next month and owner tells manager that They (OWNER) will cover for manager.

Owner has something come up and tells manager that they cannot cover for them.

Manager asks Employee to cover. Employee agrees. Verbal.

Employee is a no-show.

Owner writes up manager.

Who is the ******* here?

 

[Doctor Europeo]

The employee who didnt show up. The owner too fro writing up the manager

 

[Kotaix]

It's the manager's fault, it's his place to make sure that things get done.

Sh!t rolls downhill.

 

[Serenity]

The owner agreed first, so the manager is covered and it's now the responsibility of the owner for agreeing. Manager agrees to sort it out and they do as far as they can possibly know. Employee agreed and didn't show up, regardless of who asked it's wrong since they agreed and didn't fulfill.

Both the owner and the employee are assh0les for promising something they didn't deliver, the manager is caught in the middle as managers usually are. The blame on the owner is less than the employee on this point since the manager agreed to sort it out, but that quickly turns around as the owner blames the manager for something the manager can't control (the employee actually doing as agreed).

The manager is the only innocent person in this conflict, they did their part in getting cover and couldn't know the employee didn't show up to it until after the fact. The manager delivered as far as is possible in this situation.

 

[BillyPilgrim]

I'll have to say the Manager gets some of the blame for not getting the shift covering in writing. We have text, email, etc, no excuse to rely on verbal.

 

[zekko]

The fact that the Manager got the employee to cover verbally without writing it down makes it sound shady. Like he was hiding something, he wanted the Owner to think that he was still covering it himself, so he got the credit. In the end, I guess he did.