I was at an auto repair place today and the manager there had a thick Indian accent. I had some work done there before so knew them and they were pretty friendly.
Anyway, today I was in a very bad mood because they were charging a lot of money for something after I just spent a pretty penny a few weeks earlier for something else. On top of that, they made me leave work early to get there before closing, else they'd charge me a storage fee for the evening.
The manager noticed I was upset (in fact, the first thing I told him is I want my car out of here, I'm not spending any more money on this car). He called his boss and they decided they could knock the $475 bill down to $325, because I was a returning customer and was cordial last time. I said that was still too much, so we discussed other options, and consequences for not repairing, etc.
Anyway, what was strange about the entire conversation is that he was yelling the entire time, like he was mad. It sounded like he was ticked, but actually what was coming out of his mouth were very good negotiation tactics. I stuck around for about 20 minutes deciding what to do, and it appeared that's pretty much how he talked to everyone.
Have any of you ever encountered situations like this, where their voice clearly did not correlate with what they were saying?
Anyway, today I was in a very bad mood because they were charging a lot of money for something after I just spent a pretty penny a few weeks earlier for something else. On top of that, they made me leave work early to get there before closing, else they'd charge me a storage fee for the evening.
The manager noticed I was upset (in fact, the first thing I told him is I want my car out of here, I'm not spending any more money on this car). He called his boss and they decided they could knock the $475 bill down to $325, because I was a returning customer and was cordial last time. I said that was still too much, so we discussed other options, and consequences for not repairing, etc.
Anyway, what was strange about the entire conversation is that he was yelling the entire time, like he was mad. It sounded like he was ticked, but actually what was coming out of his mouth were very good negotiation tactics. I stuck around for about 20 minutes deciding what to do, and it appeared that's pretty much how he talked to everyone.
Have any of you ever encountered situations like this, where their voice clearly did not correlate with what they were saying?
