Trueprotein.com ripped me off - what to do?

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So, I read some good things about it online from different sources (including this site) - fast inexpensive shipping and low prices - and decide to order 20 lbs of whey concentrate. I fill in the shipping info (the billing address is different than the shipping one), and order. Came to about 90 bucks (CAN) on a visa, that I pay off the same day.

So I wait, and decide to check on my order - says it's shipped, but when I recheck the shipping info, half the postal code for the shipping address is missing. I'm like WTF cause I know I typed it full (I rechecked everything before ordering, and besides it wouldn't accept half a postal code), so I fire them an email saying hey, sorry, postal code is actually... blah blah..... and wait. Nothing. The info stays the same, and I get no reply. About 3 weeks pass. I send them another email. Once again, nothing.

A few days ago, I get an automatic email saying ' your order has been shipped. the number is #########'. Now, I have no idea what the number means, so I go on their site, and it's completely redesigned. I check my acct, and it's got no order history. This time, the postal code for the shipping address is the same as one for my billing address (though the addresses are different). Also, I got a Visa bill by mail a while ago. More like a transcript, proving that I paid $90 on trueprotein.com.

It's been about 4 weeks (the site says the order is shipped the same day its made and the shipping takes some short time - but I live in Canada), and the shyt still ain't here. Also, I had no idea that there is a trueproteincanada.com. I didn't think about it though, since trueprotein.com included canada in its option of countries to ship to. So what do I do? My emails haven't been returned, my postal code info is still fkin wrong (the fkin edit button doesn't work), the goods are not here, and I'm out of 90 bucks. This was my first time ordering anything online, and I'm really pissed off.

EDIT: I just fired off another email, this time from this thing on the site where you type in a name, email address, select a subject, and write a message. It said I'll be contacted within 24 hours. All I gotta say is I better fvcking be.

 

[MetalFortress]

[email protected]

[email protected]

Doggcrapp(Dante) is the owner, so take it to him. It's probably a screwup, because their service to me has been just fine.

 

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Hmm, I've heard of Dante on another forum, and his DC training is quite popular, isn't it?

Espi, could you clarify on the 60 days thing? I paid with a credit card, and paid it off same day. It's been about a month now. Yesterday I dropped them an email and there's still no response. I'll try dante, and if I get no word, I'll call my bank. Thanks guys!

 

[mrRuckus]

It's probably just a mistake. But in the end if you dispute the charge with the credit card company the company always caves because the last thing they want is to get in the bad graces of a credit card company and not be able to accept Visa anymore.

 

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Finally got a reply. They've apologized for delay, and said the shipment is in transit and should be arriving shortly.

I feel better .